Our Recent Reviews
The folks at Berlin City Nissan of Portland could not have been more helpful. From the moment we walked into the dealership until the moment we drove our newly leased Kicks home we were treated with a welcoming, knowledgeable and honest experience. We love the car.
I had my 60,000 mile checkup and maintenance work. All went as planned. They showed me what was right and wrong with the vehicle and fixed what I asked them to do. Very professional crew.
I heavily depend on Chay, my service advisor to guide and recommend what repairs need my immediate attention. Then we discuss what other repairs or maintenance I need to budget for and when I should complete them. He is fantastic and my husband and I insist on him being our service advisor.
It was excellent in every respect
I went today to get my hood latch fixed that had been recalled on my Altima. I had a great experience and would recommend this location. Everyone was incredibly friendly and it was the best customer service experience I have had in years.
Chae called me to say that the part had come in for my Pathrinder. he got me in for the next business day, and provided me a ride to work and back once the work was completed, He kept in touch with me while the work was being done, and called me when it was completed. He is both polite and professional.
Visiting from out of town when we experienced car troubles. After calling repair shop after repair shop... The guys at Nissian helped us out when we were 6 hours away from home. I can't thank them enough for their professionalism, courtesy, and over all compassion. A big shout out to Aaron! The service department is the best . Thank you so very much again !
Great parts department, very helpful 👍👏👌
Eric, Tom, and Travis were each knowledgeable and helpful. The entire process of buying and retrieving a new car was painless, as it should be. They all deserve a raise!
Aaron is an outstanding customer service rep he’s always polite and helpful
As always, the staff was helpful and informative.
Fair prices, timely and friendly service. I have been going for years and they continue to impress.
Matt Jolicoeur went above and beyond to get us the car we wanted, in a timely manner while juggling other responsibilities on a busy Saturday. This is the second car my family bought with Matt’s help in the past couple of months.
Everything fixed, recall complete in a shorter time than quoted!
The service person was very friendly and polite- Wish I remembered his name! Great edition to the service team! Service was completed on time. Waited for my car in the lounge, which is very comfortable.
Exceptional customer service and waiting area. Fast and efficient service.
I recently leased a 2022 Nissan Frontier from Berlin City Nissan. I was extremely hesitant about buying a vehicle because of the negative experiences from other dealerships. The team at Berlin City has totally changed my perception of the car buying experience. I was introduced to Hannah who showed me the large inventory of New Frontiers. I am a Veteran, and sometimes have some issues dealing with the public. Hannah's personality and no pressure sales approach completely put me at ease. The buying process was the fastest I have ever experienced in my life. I ended up with a great truck and a new found respect for this dealership. I really want to thank the entire team. If you're hesitant to buy a vehicle please give them a try and ask for Hannah. You won't be disappointed Thank you Berlin City. I'm beyond happy.
My appt. was at 8am and even though I dropped it off the night before and said I would pick it up at 4:00pm, they still had it ready to be picked up as if I was there waiting from my vehicle. I was so impressed with that. Most places I have been to when you say you are leaving it for the day your appt. gets bumped and you are lucky if it is ready when you arrive to pick it up. Great Job Berlin City!
My experience was professional, Travis was working with another customer at the same time, he seemed to be in control with me and the other customer.. I feel he did great job, and I'm very happy with my purchase. I believe my 6th Nissan purchase
Have been leasing cars from here for many years and love working with the staff on everything from regular maintenance checkups to trading in cars for newer models.
Was able to move my appointment up several days on very short notice. Very much appreciated
Chiyratha Hrom, is the man. He was front desk and handled all of the calls and kept me fully updated on my car getting work done in the service center. It was Charles would did awesome work on my car and got it road worthy. I actually felt confident myself and my car when leaving!!
Outstanding customer service. Hannah was very nice and went above and beyond to answer all our questions and helped purchase my new vehicle.
Never had such an efficient experience at a large car dealership. Andrew, Andrew and Tom were amazing!